1. Refund Eligibility

Refunds are generally not available once work has commenced on a project. However, in certain exceptional cases, we may consider partial or full refunds at our sole discretion.

2. Reasons for Potential Refunds

Material Breach of Contract: If FlowzyCraft fails to deliver the agreed-upon services in accordance with the Terms of Service (TOS), you may be eligible for a partial or full refund.
Force Majeure: In cases of unforeseen circumstances beyond our control (e.g., natural disasters, acts of God), we may agree to a partial refund or project extension.

3. Refund Process

Request: To request a refund, you must submit a written request to FlowzyCraft within 30 days of the event triggering the potential refund.
Evaluation: FlowzyCraft will review your request and supporting documentation to determine eligibility.
Decision: We will notify you of our decision regarding the refund within 14 business days.
Issuance: If a refund is approved, it will be processed within 30 days.

4. Non-Refundable Items

Custom Design Elements: Unique elements created specifically for your project, such as logos, illustrations, or custom code, are generally non-refundable.
Content Creation: Content created by FlowzyCraft or provided by you is non-refundable.
Hosting & Support Fees: Hosting fees and support services are generally non-refundable, unless otherwise agreed upon in the SOW.

5. Cancellation Policy

Project Cancellation: If you cancel a project before work has commenced, we may retain a portion of the upfront payment as a cancellation fee.
Ongoing Projects: If you cancel an ongoing project, we may retain a portion of the remaining project fees, depending on the stage of completion.

6. Dispute Resolution

Any disputes arising from this Refund Policy will be resolved through negotiation or, if necessary, by binding arbitration in accordance with the laws of the Caribbean Arbitration Centers.

Please note that this is a general refund policy and may be subject to modifications based on specific project agreements and circumstances. It’s essential to review the terms and conditions of your individual project agreement for any additional details or exceptions.